Everything about how your uniform reaches you, and what to do if the size is not right.
Delivery timelines
Orders are packed within 1–2 working days. Delivery usually takes 5–7 working days depending on your location. Every status change — packing, dispatch, out for delivery — appears in My Account → My Orders with the date and time.
Shipping charges
The delivery charge is calculated at checkout from your delivery state and is shown before you pay. Free delivery, when active, is applied automatically once your order value crosses the published threshold.
Returns and exchanges
You can request a return or size exchange within 7 days of delivery if the item is unused, unwashed, and still has its original tags and packaging.
What cannot be returned
- Items that have been worn, washed, altered or name-marked.
- Innerwear, socks and similar hygiene items once the pack is opened.
- Items customised with a school name or crest on request.
How to request a return
Open My Account → My Orders, note the order number, and contact us from the Contact page with the item and reason. Our team arranges a pickup where the courier serves your pin code, otherwise we share a return address.
Refunds
Once the returned item reaches us and passes a quick check, the refund is issued to the original payment method within 5–7 working days. For Cash on Delivery orders, the refund is sent to the bank account you share with our team.
Wrong or damaged item
Tell us within 48 hours of delivery with a photo of the item and the packaging. We arrange a free replacement or a full refund, including the delivery charge.